Complaints Policy

At Renaisskin, we are committed to delivering the highest standard of care and service. If you are unhappy with any part of your experience, we take this seriously and want to resolve any concerns quickly and fairly.

Raising a Concern

If you are dissatisfied with any treatment, service or interaction, we encourage you to raise it with us as soon as possible. In many cases, issues can be resolved promptly by speaking to a team member during or shortly after your visit.

You can also contact us directly by email at:
info@renaisskin.co.uk

Please include your full name, the date of your appointment, the service you received, and a clear description of your concern. Supporting photos may also be helpful for treatment-related complaints.

What Happens Next

Once we receive your complaint, we will:

• Acknowledge your email within 5 working days

• Review your concerns carefully

• Provide a full written response within 14 working days

In more complex cases, we may need more time. If so, we will let you know and keep you updated throughout the process.

Our Commitment

We treat all complaints seriously and with respect. Our goal is to resolve your issue fairly and professionally, and to ensure you feel listened to and supported.

If necessary, we may offer:

• A follow-up appointment to assess or correct the issue

• Guidance or education to clarify expectations

• A referral to an appropriate professional if the concern is outside our scope of care